As much effort as needed, as slender as possible: with access to reference models for the IT processes IT service management can be generally lighter and more economical fashion. You can be represented by appropriate tools such as about the SelfCheck by Exagon. It applies the transformation using standardized procedures, practice approach using a best choose the most direct way to the target. A continuous performance evaluation of conceptual plan for IT processes: Benchmarking with an assessment of the degree of maturity of the IT processes is becoming increasingly important for the successful design of the IT service management, because it exposes the optimization potential and the specific requirements of the Act. However such an assessment in practice takes place only relatively rarely, on the one hand on a small range of appropriate tools and also to inadequately trained Quality strategies is located. No technical dependencies emerge with consultant support: there are developing not only intelligent solutions for ITIL-based IT service management, but it also wide method skills must be built and anchored in the internal resources. This transfer of self help is important in external consulting support, according to the principle because otherwise no professional independence and development of the own employees is possible.
Think of compliance requirements: the this related topics such as SOX, Basel II risk management can represent much more transparent in IT organized according to process thoughts and better control. It is to derive inevitably growing demands on the IT service management provided also on the part of the compliance strategies of the company. Certification of IT processes is beneficial: the today very networked economy, certification has a significant meaning according to standard ISO 20000 for the supplier and customer relationships, because she clearly essential quality features. This certification creates a higher confidence in the performance and increases the competitiveness of, especially when business relations contain critical processes such as, for example, the high availability of products or services as a requirement. About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. Thereby, the Exagon performance portfolio includes consulting services as well as extensive training. Customers include companies and institutions such as BASF, Bayer, Federal Ministry of defence, DEKRA, Deutsche Bank, Heraeus, Hessian Centre for data processing, Postbank, T-systems, TuV Sud, Vodafone D2 and the Deutsche Woolworth. More information: Exagon consulting & solutions gmbh Heinrich-Hertz-str. 13 D-50170 Kerpen-Sindorf Tel.: + 49 (0) 2273-9833-0 fax: + 49 (0) 2273 9833-11 Agency think tank Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-75 fax: + 49 (0) 22 33 61 17-71