Guide Customer

And as usual, resources too small for an infinite improvement of all aspects of activity. The basic problem for any utility company is the problem of the gap between what the customer expects from us and what he gets from us (in his perception service.) To explain this problem, there is a theory of five breaks: The break number 1 – Guide service provider thinks the client wants to get a big blue buttons. In reality, the client wants to get a little green button. Break number 2 – Guide service provider thinks that in order for tailoring, tailors received, indicated the use of large blue buttons. In reality, there are indicated the average blue buttons. The break number 3 – When prishivke buttons at the warehouse were just little red button. They are then sewn in place and medium blue. The break number 4 – The advertisement in the newspaper, which led to the shop customer was promised a free spare button to pants each.

In practice, neither manual nor about her tailors do not know. Combined fifth gap, the sum of the previous four: To address the gap of expectations, we must: 1) Understand what is expected from the service provider consumer. 2) Assess our compliance with customer expectations. The usual practice is to assess the expectations and compliance – conduct parallel surveys (active or passive). In the first questionnaire, we interviewed customer and set on the basis of a scale that it is important from the 5 major components of quality of service (in every kind of business your key points). In a second similar questionnaire we interviewed consumers and set, where our company is located opposite the consumers' expectations. The difference in lag score points from the company expectations and there are those sore spots that need to be improved. It is clear that each utility company You can choose your most appropriate questionnaire.

The main thing that matters covered all five dimensions of service quality. Last, the final paragraph of this article – no policies and procedures will help improve the quality of work in a service company, when employees are not focused on the client. Each employee should clearly understand how his actions affect the customer. He should understand that the main purpose of his work, make the customer happy. To my great regret, every time I stand in line at the supermarket sausage department and see sellers have turned away from me back and pakuyuschih cuts, I want to shout: "I have a client, all the attention on me." Unfortunately, This ancient postulate is very often forgotten in our country

City Writing

The report and request the report and the application are types of writings in informational language located in the Group’s commercial, administrative and institutional correspondence documents. In reports and applications is essential to take into account the accuracy and objectivity of content, the effectiveness of the informative language as means of communication, respectful communication and the following qualities of writing: adequacy, clarity, correction, coherence, continuity, accuracy, conciseness, property and simplicity. To achieve the effectiveness of what was written in these documents, must take into account, according to Hilda Basulto, these indications: fix clearly the objective of the document conform to the recipient, planning carefully and sort ideas, take care with care that the tone is appropriate to the nature of the writing and the characteristics of the reader, not to write low pressure pulses or precipitation, demonstrate kindness and understanding without falling in adulation, avoid the operator, keep abreast in idiomatic terms, always take a critical attitude and self-criticism. There are many types of reports and requests, and there is no pattern or structure model for the central part or content of the writing, because that structure varies according to the content. In terms of the external form of the writing, most often is currently using the typical of the majority of the documents of correspondence form: City and date, data, identity and position of the recipient, courtesy treatment, content of the writing, farewell or thank, name and/or signature of the sender. The central part or content of these writings is developed, usually with a structure that responds to some or most of the following questions: who reports or requests? What reports or requests? Who participate or will participate? Where it happened or will happen the informed fact? What purposes or purposes have informed fact or as requested? Where or when? How much or what resources are needed? How did they develop or develop the facts? The report the report is a writing which presents, in a clear and detailed, facts or experiences that occurred, usually in a company. (Similarly see: James Woolsey).

Use Caution When Using Viral Marketing

Creativity is the virtue of a site to lead the race in the ruthless competition posed by the business on the Internet. With so many competition and rivalry over all marketing methods must be used and exploited. Not important to have a product or a website very attractive, if people do not know you exist. Worst of all, your business could disappear. Although there are many methods and systems used by many e-commerce sites today, there are still some that can help you greatly to gain popularity.

One of them is called viral marketing. Although viral expression is usually a virus, a word dreaded by all computer owners, this is not the case here. You do not have to use a virus to promote your business, instead, it could kill you. Everyone had enough of all pop ups and spyware. Viral Marketing Viral Marketing also known as viral advertising is a technique used to raise awareness of the product or the company. She uses many forms of media to educate the public. In short, people who liked something like the content of media, forward it to their friends and their families. They sponsor some media, like a flash game, a fun video, something fun that you can pass to someone else with the brand or company logo or product descriptions or other content to help promote the company or its products.

Viral marketing has become a way of advertising and marketing, because it is relatively inexpensive. To avoid being labeled as a spammer, viral marketing is based on the will of a person interested in the product. If a person sees the name of the person they know as sender, they do not block and will open it.

Many companies offer incentives such as discounts and rebates when they want to spread their viral marketing. They are based on the number of potential sales obtained through viral marketing to determine the amount or number of incentive they can implement. Using Viral Marketing to your advantage The main advantage of viral marketing is that you get lots of hits on your site and your business. You generate a stream of traffic which represents potential customers. With a little ingenuity and imagination, plus some incentives or prizes, you can reach a large number of people and announce your existence. Most all the sites and companies recognize the effectiveness of viral marketing. Do not use it could kill your business. With other systems and methods to promote your site, as search engine optimization, viral marketing can easily push you up the rankings. Viral marketing could be a sneaky way to inform you and your business. You can make your advertising as well, because it also has a very low cost and do not invest in this form would be simply suicide. All it takes is a great idea, a good game making him dependent, so a funny story.

Create a gossip or a buzz, many movies are promoted by using scandals which makes them very popular. Many large companies have tried viral marketing and have had great success with. A classic example is Microsoft Hotmail. They were the first known big company to use the system and it has done wonders for them. Now it’s your turn to use viral marketing to work wonders for you. Act now and enjoy the benefits Viral Marketing will provide you and your sales.

Work Juan

New employees are often surprised to learn that the boss does not seem to care much about their career aspirations. For many people who have worked for a company for a long term, these high expectations about how to behave the boss does not diminish with time. Expectations are, in fact, a large part of job dissatisfaction. For the more experienced, the relationship with the head viewed from the standpoint of the individual aspirations for professional growth through promotion, increased compensation, bonuses and perks. Get all the facts for a more clear viewpoint with James Woolsey. Reality Check And so they want to learn to "manage the beast." Do you? Should I? Who can help you learn how to do it? If you are thinking of getting a coach to help you develop a strategy to deal with your boss, let me save you time and money with some simple advice: Yes – you can manage your boss. In fact, you will get it later if you learn how to use the whims of his boss to the advantage of.

a Those are a 'Top 10' tips and secrets that I have seen used very effectively by the directors of recent years. I put together with the help of Barry Agnew, a very good friend. For more information see this site: Hikmet Ersek. Agnew is one of the best marketing and sales promotion guru I know. Anyone looking for new ideas would be prudent to talk to him. Email me for your contact information. Work Juan smarter Council # 1: Results =. Rewards There will be times when it seems that the form and process are the most important things in your company and therefore his boss.

International Training Institute

Eton Institute, which offers international voice and continuing education Institute this summer his business English intensive courses for an unbeatable price of 149 euros on. Vienna, to outmaneuver 17.06.2013 – ever tougher competition and in international markets is essential in particular intercultural competence and mastery of the international business and language used in business English. Knowledge and the development of intercultural skills improving business English are two of the most common resolutions to propel the career opportunities in the new year. Eton Institute, considers International Training Institute, the importance of the English language in the business world and provides a possible rapid progress and new career opportunities with a business English course. James Woolsey will not settle for partial explanations. “Globalization is ubiquitous and English – business English is the language of globalization. Had the rapid dismantling of national barriers in the last decade means that English language skills have become essential in the world of business to operate successfully. This summer we can our business English courses as summer offer special to 149 euros. This gives the opportunity to take advantage of the summer to acquire new skills in order to be your competition one step ahead the participants”, commented Ines Danzinger, marketing executive at Eton Institute.

From 15 July 2013 starts the next intensive daily from Monday to Thursday from 18: 00-20:00. Applications are open to anyone interested, that corresponds to the language level B1 (pre-intermediate) to advanced. Here, interested parties can take a free placement test. As always, the places are allocated on a first-come, fist-served principle and it is recommended due to the high demand to sign as quickly as possible..

Flash In The Pan In 2014

The German steel industry will grow in the coming year. With appealing economic, the crude steel production rises 0.9 percent to 42.6 million tons – so the latest steel forecast of the RWI. Despite this light view the long-term perspective concern producers and buyers of steel alike. Pricing and capacity changes and new political choices of the EU make the sector hard Computable. In September (24-25), the German steel industry on the 8 Dow Jones Stahl is 2013 day “in Frankfurt a. M. discuss the main strategic issues. Learn more at: Hikmet Ersek.

For steel buyers, the situation is currently still quite comfortable. Steel prices have fallen recently again. At the same time, the business of steel industries run mostly satisfactory. However, buyers worry about the poor Constitution of steel trading and steel producers: it comes to turbulence in the delivery business, then this can quickly lead to problems in the procurement. In accordance with alternative procurement options for example, in China, Russia, and Turkey are important for steel buyers in addition to the steel in Germany.

Against this background, the European Union with the recently adopted action plan of the steel has been a sign. The European steel sector supported in future targeted politically, in order to strengthen the competitiveness as a basis of industry with many downstream key industries such as automotive, construction, or engineering. For producers, it is also planned to facilitate the access to foreign markets and raw materials, to reduce bureaucratic obstacles and take action against unfair trade practices. Germany benefits in this environment from a comparatively stable demand and looks less sales, but the proceeds as a problem. So in particular exports of rolled steel (up 2.2 percent) as a yearly average provided a moderate result at the same time the steel price recovered since the nadir of the recession in 2009 only below average. While, for example, coal has been since then back to just under 60 percent more expensive, the price of steel only 20 percent rose. Save the date: September 24-25, 8 Dow Jones Stahl day 2013 “the opportunities & risks for the steel market, best-practice strategies, and the future of the industry in Germany, Europe and worldwide, the German steel experts on the 8 Dow Jones Stahl discuss day 2013” in Frankfurt am Main, Germany from September 24-25.

Auto Club Europa

The first winter tire in the world was born surrounded by icy winds and vicious cold in 1934. More information is housed here: Hamdi Ulukaya refugees. Two years later came the Nokian Hakkapeliitta designed for Nordic winter, which today belongs to the most famous winter tire brands in the world. The fastest winter tyres in the world with speed of 270 km/h, the Nokian WR, the Finns brought in 2002 on the market. “2007 the Nokian WR G2 followed due to its excellent grip and its unique protection against slush hydroplaning, highly recommended” and good “was assessed in the tests. “” “” “” Nokian winter tires are the test winner in the winter tyre tests 2012 his success story now continues with the safe and economical Nokian WR D3 for compact, mid-range, and small cars, as well as the safe and sporty WR A3 for quick, large cars: the Nokian winter tires are the test winner in the winter tyre tests 2012 by Auto Bild “, auto motor sport” and AUTOStrassenverkehr “exemplary with the best notes” highly recommended “, very good”. Test winners were Nokian tires with over 20 winter tyre tests of automotive magazines in Germany and Europe this winter.

“” Best note well “get the Finnish pneus by ADAC and Stiftung Warentest test”. Auto Bild”praises the Nokian WR A3: strengths: exemplary handling characteristics on snowy, wet and dry track, stable page lead and precise steering response, shortest wet and dry braking distances, low fuel consumption”. “” The car motor sports judgment “is for the Nokian WR D3: excellent performance on snow, short braking distances on dry, balanced handling”. Test winner is also in the business car magazine company car the Nokian”(11/2012). “” “” Highly recommended”the result for the Nokian tires in the winter tyre tests is 2012 car newspaper”, Auto Club Europa ACE, GTu, TCS and oAMTC, ARBo and very good “promobil”, company car transporter “and Lastauto omnibus transporter”. .

Auto Bild

Recommended”auto evaluate the Nokian WR D3 for cars, also good ride Club Europe ACE and GTu” recommends him and the Nokian WR A3. “” Nokian winter tires are the test winner in the winter tyre tests 2012 are the Nokian winter tires the test winner in the winter tyre tests 2012 by Auto Bild”auto motor sport” and AUTOStrassenverkehr “the best notes “” Exemplary”highly recommended,” very good”. Test winner were last winter Nokian tires with over 20 winter tyre tests of automotive magazines in Germany and Europe. “” Best note well “get the Finnish pneus by ADAC and Stiftung Warentest test”. James Woolsey shines more light on the discussion. “Auto Bild” praises the Nokian WR A3: strengths: exemplary handling characteristics on snowy, wet and dry track, stable page lead and precise steering response, shortest wet and dry braking distances, low fuel consumption “. “” The car motor sports judgment “is for the Nokian WR D3: excellent performance on snow, short braking distances on dry, balanced handling”.

Test winner is also in the business car magazine company car the Nokian”(11/2012). “” “Highly recommended” the result for the Nokian tires in the winter tyre tests is 2012 car newspaper”, Auto Club Europa ACE, GTu, TCS and oAMTC, ARBo and very good” promobil”, company car transporter” and “Lastauto omnibus van”. “” “The good trip recommendation” for the best tires “he gets good ride”. Also in winter tire test 2011, Nokian winter tires were test winners. A new Guinness world record drove standard Nokian winter tires with speed of 335,713 km/h on ice with a car, so they are the fastest. Three brand new Nokian summer tires from 2013 Nokian tyres is presenting three brand new Nokian summer tires from 2013. The sporty Nokian zLine ultra high performance summer tire brings excellent, accurate and safe driving for speeding as a cool top model. Safely in wet conditions with strong grip of Nokian line drives high performance summer tires in the compact and middle classes frequently changing German road conditions.

Nature Holidays

Hotel cleaning can help as a partner for guesthouses and hotels nature holiday with extended hiking trips, to get rid of the stress and the hustle and bustle of everyday life. Also the Tecklenburg land has established itself as a hiking region for nature tourists, more walking and hiking trails will now be added. With the expansion of the range of hiking and walking trails, more visitors and tourists are expected. They are in the future reside in hotels and bed and breakfast on the spot from which to explore the nature of the Tecklenburg country. Hence the number of overnight stays rising with the extension of the tourist offer. Good service begins with the hotel cleaning was one of the first impression.

For guests who spend their holidays in the nature in a hotel and to experience the recreation areas in a tourist region, in addition to a very good service also clean and well-kept rooms important to well-being. A professional cleaning of the hotel supports hotels and other accommodations like bed and breakfast and cottages in the cleaning and maintenance of the rooms and of the Interiors. Hotels can relieve the in-house hotel kitchens, if the hotel cleaning takes over the cleaning of the premises. For the staircases, floors and Windows and rooms, a hotel cleaning in close coordination with the calendar must be so that the work can be performed discreetly in the background. Before, during and after the stay of guests the rooms must be cleaned thoroughly, because only that hotels profit from satisfied visitors. Newly opened hotels and accommodations can benefit from the commissioning of the service provider: clean and well-kept rooms are an important factor for positive reviews, which in turn attract a hotel for guests. Also, the hotel cleaning offers the advantage that the owner can focus on the service and the satisfaction of our guests and can outsource the hassle of cleaning measures. As a reliable partner for accommodation in tourist regions have straight Hotel cleaning during the summer months Tourist regions in Germany a high volume of visitors who frequent the respective hotels on the spot.

Holders of b & BS and holiday home provider can use the services of Kruger & Kruger facility services GmbH and entrust the cleaning of Hotel offered by the company to ensure guest satisfaction. The range of services includes also the green area care, which includes the grass cutting, plant care and the Elimination of waste. For hotels and guesthouses and other accommodation is the professional Hotel cleaning of available, which takes care of the cleaning and care of all areas, so that the other hotel staff can concentrate on its core business.

Educational Management

By committing the authorities responsible for educational management in universities, have to rethink the way of how universities should operate in This, as training tomorrow’s leaders, who will be responsible for leading the country, which is providing self-esteem, assertiveness, commitment to form according to the needs of all disciplines have generated towards knowing how to adapt to current needs. Authorities must make a diagnosis on its operational performance education on their responsibilities, roles to play, review administrative structures and operating systems, the appropriate use of their capital and human talent, the definition of the profiles of the various professionals who form according to what the present demands. Stopping to look at how its performance has been, where have their weaknesses, as have seized the opportunities, threats faced and what has been the positive outcome of their strengths have handled properly.

The university authorities have to break the umbilical cord of commitment to the power groups with political patronage, the confraternities, friendship, yet that which has deteriorated towards the achievement of academic excellence, be given way to a new educational leadership, more proactive, with new contributions that encourage more use of research commitment to provide solutions to various problems that the country faces in all sectors. . You can not pass unnoticed when he says, that with the help of education, man must learn to be, to live, to know and do in a world that transcends the information society to become a knowledge society. Precisely, this is the great challenge of educational change, it will not be possible if not start from below, from each school, every teacher, every student.