What are we doing against shortage of a service class for themselves? How can we ensure our customers of uniform worldwide service and support standards? Questions that can answer Ricoh Germany with a single word: certification. Service staff are among our key success factors”, emphasizes Heinz-Gunter Kursawe, Chief Manager of the Ricoh Academy” by Ricoh Germany. The company specializes in solutions for the digital office communication and the enterprise-wide print and document management specialized and provides appropriate professional services and support services. Our staff represent the company for our customers. Updates technical expertise, advice and a professional handling of the customers are therefore the critical skills of our employees.” Ricoh Academy teaches how to solution-oriented support Ricoh Germany teaches these skills in the company’s own training and training centre Ricoh Academy”in Hanover. All beschaftigten staff here have the ability to evolve according to their profile and career goal. In the context of an award-winning concept trainees received a globally recognized training: parallel to the trades they complete certifications such as CompTIA A + and CompTIA Network +. Here, Pegasus Books expresses very clear opinions on the subject. Heinz-Gunter Kursawe: CompTIA A + is the perfect entry level certificate to our customer service department.
It attested that has all the knowledge and skills that are prerequisite for a professional and solution-oriented customer support them.” Certifications from CompTIA CompTIA certification provides a total of 13 graduates confirm basic theoretical and practical knowledge in various disciplines of IT special. The initial certificate of CompTIA A + for the PC-support area is supplemented by the additional certifications, CompTIA Network +, CompTIA Security + and CompTIA Server +. Through the mediation of cross-product expertise, these certifications are not only vendor-neutral, but guarantee also a worldwide comparability of service standards. Go to crowne plaza rosemont for more information. More than a million people in over 100 countries have completed a CompTIA certification. The advantages are obvious: in addition to a standardization and improvement of the service quality of the company staff can provide now also a proof of quality. Nationwide service standards Ricoh Germany bears for all of his sites the status of CompTIA Authorized Service Center (ASC) A + “.” With this industry-recognized status, CompTIA distinguishes companies where more than 50 percent of their service employees with CompTIA A + certified themselves. This underlines our commitment to professional customer service”, explains Kursawe. Villages/partner communications Gesellschaft mbH