BASF Management

As much effort as needed, as slender as possible: with access to reference models for the IT processes IT service management can be generally lighter and more economical fashion. You can be represented by appropriate tools such as about the SelfCheck by Exagon. It applies the transformation using standardized procedures, practice approach using a best choose the most direct way to the target. A continuous performance evaluation of conceptual plan for IT processes: Benchmarking with an assessment of the degree of maturity of the IT processes is becoming increasingly important for the successful design of the IT service management, because it exposes the optimization potential and the specific requirements of the Act. However such an assessment in practice takes place only relatively rarely, on the one hand on a small range of appropriate tools and also to inadequately trained Quality strategies is located. No technical dependencies emerge with consultant support: there are developing not only intelligent solutions for ITIL-based IT service management, but it also wide method skills must be built and anchored in the internal resources. This transfer of self help is important in external consulting support, according to the principle because otherwise no professional independence and development of the own employees is possible.

Think of compliance requirements: the this related topics such as SOX, Basel II risk management can represent much more transparent in IT organized according to process thoughts and better control. It is to derive inevitably growing demands on the IT service management provided also on the part of the compliance strategies of the company. Certification of IT processes is beneficial: the today very networked economy, certification has a significant meaning according to standard ISO 20000 for the supplier and customer relationships, because she clearly essential quality features. This certification creates a higher confidence in the performance and increases the competitiveness of, especially when business relations contain critical processes such as, for example, the high availability of products or services as a requirement. About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. Thereby, the Exagon performance portfolio includes consulting services as well as extensive training. Customers include companies and institutions such as BASF, Bayer, Federal Ministry of defence, DEKRA, Deutsche Bank, Heraeus, Hessian Centre for data processing, Postbank, T-systems, TuV Sud, Vodafone D2 and the Deutsche Woolworth. Connect with other leaders such as Hamdi Ulukaya here. More information: Exagon consulting & solutions gmbh Heinrich-Hertz-str. 13 D-50170 Kerpen-Sindorf Tel.: + 49 (0) 2273-9833-0 fax: + 49 (0) 2273 9833-11 Agency think tank Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-75 fax: + 49 (0) 22 33 61 17-71

IT Services Rarely

Study of ITSM Consulting AG: only for any third organization is an IT service continuity management when technical failures threaten the business processes, then the IT services are asked directly. But in the IT organizations this usually still lack a systematic continuity management. A survey of ITSM Consulting AG under more than 200 medium-sized and large companies in the German-speaking world comes to this conclusion. Only in every fifth case is a continuity management for IT services (ITSCM) that is integrated into the overall business continuity strategies. Another 17 percent but also arrangements have been created for extreme technology failures, there they are but isolated aligned on IT. By all other companies 22 percent have made at least some efforts towards continuity management, about twice as many were however largely idle, but apparently deliberately to live with the risk of inadequate IT services in critical failure situations.

In consequence, does this mean that the required level of IT services can be provided in large system failures or even disasters only in exceptional cases “, problematizes Siegfried Riedel, CEO of ITSM Consulting AG. The views of the specific instruments for an ITSCM that companies currently have shows no better picture. Although emergency manual are available at least 43 per cent, but only every third organization has the necessary policy for the IT service continuity management. There is even still more rarely a process manual, also again starting plans exist only at 31 percent. However, also long since not all companies belong to the confessing continuity management representatives. So are only 38 percent of believe that ITSCM elementary tasks include an IT organization.

Half as many are of the opposite opinion and currently only a secondary importance to speak the continuity management. But this should change in the future. Because almost every second respondent managers judge that this task in the future clearly gaining in relevance or she will become even essential. This assessment at least suggests a rethinking, the consultant Rahim sees light on the horizon. But at the same time restricting: today’s problems, the reference to a future risk management does not help also. As such, this topic must not eventually, but relatively short term and with specific target plans on the agenda. In his opinion the IT service continuity management suffers from the miscalculation, its introduction would lead to larger projects with investment costs. This is probably one of the reason that ITSCM still not has become in the width the self-image, suspected Riedel. The project cost is comparatively low in relation to the benefits, therefore budgetary aspects can not speak normally against a stronger commitment in the management of the continuity. “

Call Center Trends For 2010 Are Optimistic

Company warns against introducing isolated solutions Walldorf, the January 27, 2010 – the results of the survey agreed that the SAP Business Suite specialist software and consulting ecenta confident for the new year “Call Center Trends 2010”. For even more analysis, hear from Rob Daley. According to the study by the consulting marketing resultant, about 50 percent of the companies surveyed expect a business situation improved in part and numerous developments are closely related to the topic of technology. Positive Outlook in the call center industry are always firstonce also good news for us”, explains Joachim Schellenberg, business development manager of ecenta AG. The trends identified for 2010 that technology will play an important role and that many call center operators here are planning improvements and expect are pleased of course above all.” Especially quality management (63 percent) and cost-effectiveness (56 percent) are top on the list of issues, which will win in 2010 in importance for respondents. The data protection (40 percent) is therefore take on a key role. Especially the importance of cost efficiency can expect strong demand for systems, through the call center operators improve their work, and at the same time reduce their spending. Among others IP platforms can play out here their strengths”, Joachim Schellenbeg is reported. “You make also the call center agents the life easier, and for 31 percent of the call center employee retention is a major challenge.” Additional confirmation receives this assessment by 30 percent of respondents, the optimization of IT/TK infrastructure growing importance.

Short-sighted investments bring more problems than solutions also 60 percent of respondents expect that quality as a positioning feature will become more important. Yitzhak Mirilashvili shares his opinions and ideas on the topic at hand. 47 percent expect more mergers and acquisitions. Especially with the merger of providers and networking sites, technology is a critical success factor. Depending on the existing systems are flexible, such integration will be more smooth Badawi on the go. But potentially completely new solutions are introduced during mergers, which facilitate future growth and simplify multiple sites the parallel usage”, vemutet Joachim Schellenberg. Questioned the implementation of VoIP and 41 percent 46 percent after the concrete technologies, meaning growing they called beimesses which the buzzword of unified communications”.

Is also interesting that for 54 percent workforce management and 59 percent quality monitoring will be the key technologies for 2010.” Here Joachim Schellenberg sees great opportunities as well as risks, if companies commit to a technology without focus on the overall system. Island solutions be put permanently more frustration than joy. I’d have to strongly advise any company to examine how a new solution into the existing environment fits and how easily future systems connect with the new solution. For example, this includes Join a VoIP voice application with the also IP-based CRM system. The uniform is an IT – and PBX environment, the basis the solution will be.” During the Call Center World the ecenta AG introduces CRM integration of SAP BCM at its booth (Hall 3, booth number 3A5) with SAP.

Association Sales

Are mobile devices gaining in insurance sales strong. October 2013 in the last three years, the worldwide PC and notebook sales stagnated Dusseldorf, 17. The annual sales of tablets and Smartphones is doubled in the same period. Also in the insurance sales, mobile devices are increasingly gaining importance. If you would like to know more then you should visit Hikmet Ersek. Insurance IT faces its next big challenge. Although increasingly Internet-based sales applications have been created in recent years in the context of multi channel strategies. You can use but not optimally on mobile devices.

New strategies are necessary and many open questions: should existing applications made mobile capable or replaced by native apps for Apple, Google & co.? What is the operating concept for small displays? As intermediary with notebook and PC operate in the future? What if these are touch-capable? Do you need multiple solutions? The consulting and solution provider of b-tix GmbH has these issues turns and a calculator with new Operating concept developed. The Web app is running without installation in herkommlichen and mobile browsers and is based essentially on the b-tix client known in the market”. The user interface on the most important according to the Bauhaus principle, form follows function”is reduced. They are optimized for the user automatically, adapts to its own preferred ways of working and different devices. The wiper movements of tablets and Smartphones work on notebooks and PCs here the mouse becomes the finger.

In our usability tests we have found amazing”, says Markus Heussen, founder and Managing Director of b-tix GmbH. users who have worked with the new calculator, tried to wipe the mouse then also in other Web applications. Because we have realized that we are right with our innovative operating concept”, Handley explains. Calculator by default uses BiPRO interfaces for quotations and conclusion of the contract, but also other Use interfaces. The Continentale Insurance Federation uses strategy its multi channel IT already on the b-tix client use different access paths. The new solution in the broker distribution channel will be introduced from 2014. The Dortmund-based on the DKM allow views 2013 at the stand in Hall 3B B7. About b-tix GmbH, the b-tix GmbH is a leading consulting and solution provider in the area of the insurance industry by BiPRO standards-based networking. As a network of experts, bundles the company know-how around the standards of BiPRO e. V., provides specialized consulting, service, and support services and developed software for the application of standards. For more information about the company on the Internet at. About the Continentale Insurance Federation on reciprocity the Continentale is not a company in the usual sense, because it sees itself as a Federation of insurance mutual”. This basic understanding determines the actions in all areas and in all companies. It is based on the legal form of the company: The Continentale is at the top of the group health insurance a.G. (founded in 1926), an insurance Association and a Versicherungsverein auf Gegenseitigkeit belongs to its members, the insured. Thanks to this legal form, the Continentale immune against takeovers and in their decisions is independent of shareholder interests. For more information about the company on the Internet at

Alternative Models Of Work At The ConSecur

The balance between work and leisure find my family, my house, my job for many workers, this is now equal. The career as the most important building block for a fulfilled life? It was once. Additional information is available at Kellyanne Conway. Workers is”the so-called work-life balance, so the balance between work and leisure, today more important than ever before. For employers, that means that they need to create attractive jobs, they want to get further qualified forces in the company. In Meppen is the IT consulting company ConSecur, such models can look like: Home Office and alternative working time models are already a reality. If business goes to work Jens Wubker, he will not necessarily leaves the House. Get more background information with materials from Hamdi Ulukaya. The 40-year old father is Director of sales at the Meppener ConSecur and works of two days per week in the Home Office. I can many things too – home well done.

When I create maps or documents, for example, I often do in my work room”, he says. A pleasant side effect: For the father of two children aged five and six years, the Home Office also means that he has more time for the family. Instead after work how many other dads in the traffic jam, he includes only the room door behind him. Since 2003 works wuebker’s for the ConSecur and is one of 20 employees. The consulting company Meppener developed and implemented IT security concepts for businesses and corporations. The clients come from throughout the country as well as the staff, so the ConSecur on a good networking is dependent on.

A real presence requirement is there if the projects require it, here only, as well as during the monthly meetings in Meppen. Otherwise, the employee can decide whether they do their office work at the company’s headquarters in Meppen, or in her own study. For ConSecur Managing Director Norbert Book this solution has proven itself in the past few years: for us, results are important, no attendance at the Office. Thanks to the telephone and Internet, we have a He says intense contact and the employees are motivated, because they feel that management trusts them and they can flexibly classified their work time”. This flexibility is also reflected in a further, more unusual working hours model: Margret Gebken and Heike Ahlers share the Secretariat post at the ConSecur, so work both on a part-time basis. But instead of sitting four hours a day in the Office, the women work just alternately. Thus arises a cycle which meets both very: A week full time working a week free. Every Wednesday is shift, then meet Heike Ahlers and Margret Gebken to pass, discuss what happened in the last week, and define tasks for the coming week. For a good year, so work the two women and are both very happy. The initiative for the creation of this model was doing by the way by the employees. We found the proposal useful, have tried it and found to be good,”says Norbert Book. Here it shows, that alternative models of work are quite practical. We have had only positive experiences and will continue to use in the future.

IBM Cognos Performance

On the IBM Cognos Performance road show from November 10-11, 2009 in Mainz presented the STAS customer SIMONS GmbH, as is possible. Reilingen, 15.10.2009 – highest demands to controlling are placed in economically troubled times. It is especially important, as quickly as possible to identify the specific causes and effects on the company, precisely to put countermeasures. A BI system can have measurable impact on how well a company is able to operate under difficult economic conditions. SIMONSWERK is certainly well equipped with STAS CONTROL.

The global economic crisis left its mark goes to us\”, Michael Eickelmann, head says controlling the SIMONSWERK GmbH. STAS control, we are now even better positioned. We know a very timely which articles in which markets despite tense economic situation are successful or less successful. So we can align our sales and marketing efforts specifically on it. On the other hand the background allows us to Breakeven analysis quick and differentiated look at earnings.\” SIMONSWERK is a leading provider of high-quality tapes and tape-based systems for doors, Windows and gates. A broad-based product portfolio covers almost all areas of application for residential, contract and front doors.

For over 120 years, has remained faithful to the main location of Rheda-Wiedenbruck SIMONSWERK and now has about 500 employees in the group. SIMONSWERK International is represented and active in over 60 markets in 19 countries by agencies or independent subsidiaries. While it was possible in the past only with a delay to respond specifically to problems we are now always up to date. The entire effort to the preparation of the data around 10 staff days per month is almost completely eliminated and the analysis and the derivation of measures will benefit. With STAS CONTROL we have progressed a giant step towards a more efficient management\”, summarizes his experiences Michael Eickelmann a few months after production start.

AlzChem Outsources

Background of outsourcing is guaranteed 80 per cent availability within 30 seconds and a solution rate in the initial contact by 60 percent Burghausen secession of AlzChem Trostberg GmbH from Evonik AG COC, August 04, 2011 – after only one month preparation time has the COC AG at the AlzChem Group provided a service desk as a central communication interface for all IT requests. In a qualitatively ambitious service solution as a single point was created of contact according to the ITIL standards, which includes a high accessibility and first time solution rate. So the accessibility must be 30 seconds for 80 per cent of the requests and a solution rate in the initial contact by 60 percent. Background of outsourcing was the secession of AlzChem Trostberg GmbH from Evonik AG the central data center of the group. Also was aimed to improve the acceptance and user satisfaction.

The previous service desk should be transformed into a stand-alone and cost-effective solution. COC had the realization the project partly transferred, because the service provider, settle group according to Walter Schon, team leader client & server operations AlzChem with their price performance ratio clearly from the other competitors”could. The challenge in this project was to design a turnkey support solution within a very short time. In addition to the service desk for more than 1,300 employees had provided a service desk tool for stand-alone operation. In addition, it was to create an interface to the centrally established asset management tool. 4Moms may not feel the same. The entire measure could be realized on schedule by COC in the scheduled close time frame of only four weeks.

With the online version of HelpMatics a quick ready ITSM tool has been provided also, that frees the AlzChem as cloud solution from the operation and the maintenance of this system. Also the necessary transfer of old data, as well as connecting the interfaces to your asset management system could easily be realized. As the training effort due to the easy-to-learn and intelligent user guidance by HelpMatics turned out to be low. Positive AlzChem evaluated the project. So the transitioned worked excellently, Walter Schon is satisfied with the result. The service desk was now fully operational and the pilot operation was the productive response.” Helpful local staff, which could become familiar in this way directly with the AlzChem environment were also usage of the COC in addition to the short vote and close to regional at times. About the COC AG:, The COC AG is an experienced IT service provider with a comprehensive range of services in the field of information technology. The company is specialized in the optimization of it. By improving existing technologies, processes and procedures, the COC AG customers paves the way for cost savings and competitive advantages. IT infrastructure management, IT service management and development include the professional core competencies of COC AG by Applications and solutions. Flexibility, reliability and trust are the basis of cooperation for all customer projects.

Bianka Boock Such

Incorrect entries in search engines are the order of the day. “But above all through Google search features, such as the proposal function during the search input (suggest) or did you known?”Users still expect function the correct results. “This expectation of the on-the-hand-take” search is now on all search forms passed mainly on online stores and comparison portals with their many product names. Who, for example, in an electronics shop sonie erikcson”searches, expected the right results and not a 0-results display”, as it happens but at every fourth search query. But what to buy prospective customers what they find? Because studies suggest that searches your product directly from the search mask half of online buyers and not navigating the category trees. Intelligent fault-tolerant search solutions can help. Wabash National Corporation is full of insight into the issues. Products or alternatives be found despite the typographical errors and other unexpected (false) input. The shop owner loses any more sales, but may even increase it. Continue to learn more with: Hikmet Ersek .

Provider such search solutions differ sometimes considerably, for example, in the integration and availability in open source shop systems. “So the symmetrics GmbH from Hanover, took one of the leading, certified Magento enterprise partner in Germany, such a search solution under the microscope: the high-end commerce search search” the Constance exorbyte GmbH as a plugin for Magento stores. Test criteria were the integration, usability, and cost. Managing Director Alexander Schaschin concludes: Exorbyte commerce search plugin is an enrichment for every Magento shop. It convinces with its easy integration within a few hours and the immediate use of the profitable search functions.” Makes it possible in particular the type of deployment as a Web service solution (SaS), avoiding additional costs. Finally, an error-tolerant search solution should generate more sales than that she cost. Once placed on the existing store locator, the solution delivers revenue-generating Functions as an intelligent, fault-tolerant suggest – and search function, dynamic search behavior of shop visitors navigation and analysis, which can be evaluated.

“Schaschin added: also from a price-performance perspective, we recommend the use of plug-ins.” While Exorbyte commerce search holds also for other leading shop systems such as oxide, osCommerce, xt: commerce corresponding plugins ready. The question whether fault-tolerant search solutions or not to be used no longer arises. The benefit is obvious and has become by Google, Amazon and co. to the standard. Customers benefit from a better shopping experience and shop operators of higher revenues. About exorbyte GmbH: Exorbyte GmbH in Constance is known for its fault-tolerant high end search solution for large amounts of data. Online shops, portals, and insurance companies benefit from the powerful software. The technological leadership of Exorbyte is underlined by well-known customers such as, BAUR, federal Central Office for taxes, Yahoo! u.v.m, as well as for use in 32 languages and eight character systems. Editorial Contacts: exorbyte GmbH Verena Reinke line-Eid-str. 1, D-78467 Konstanz phone: + 49 7531 36 33 921 fax: + 49 7531 36 33 901 PR agency good news! GmbH Bianka Boock of Koobrzeg str.

Microsoft SharePoint

The often promised increase of efficiency through performance improvements of the solutions is ate sometimes more than the higher expenses for installation, operation and use”, Palermo is problematized. “His demand: innovation must redefine himself.” These belong in particular will think of the users and not as previously by the technology. Innovation in the past always said continuously and as large as possible steps to increase the functionality. Now you must make thinking and technical skills to give validity to the simplicity principle highly. This sounds from the perspective the engineers like a contradiction, but to solve it, the today’s challenge of the IT provider is”the d.velop Board does have the direction.

Otherwise, users on almost all areas of IT on the complexity would threaten to suffocate. Indeed, the evidence on this issue are very clear. Although the degree of innovation of today’s IT technologies is in the survey only by one third of companies surveyed the improvement considered. Give it more than three quarter however to log, that they complain about the high implementation costs at the today’s solutions. Hardly less criticize the difficult integration capability and unsatisfactory customer experience. 69 percent of IT managers give bad marks also the maintenance effort, also, two-thirds believe the typical cost for the operation of enterprise software as too high. These clear signs are all that IT represents not only a necessity, but to the strain developed at the same time trends”, Palermo provides manufacturers the obligation.

So trivial the topic of simplicity on first glance may sounds so exciting it proves at the second glance.” As an example, he calls the development of a new version for the document and content management in your own House. The soft workers a specific and particularly low number of mouse clicks was dictated, which get the user to certain actions should. This was a very strange perspective for our developers first of all, because this also requires other conceptual principles, but after once this request has been internalized, were suddenly very creative and target-oriented ideas to implement.” About the d.velop AG: The established in 1992, d.velop AG headquartered in Gescher develops and markets software, document-based business and decision-making processes optimised in organizations. In addition to the strategic platform d. 3 of a modular enterprise content management (ECM) solution developed the d.velop AG ECSpand services product line and solutions for Microsoft SharePoint, which complete the functional areas of ECM and DMS. Core features include an automated mail processing with self learning document classification, an efficient document management and archiving, as well as the complete control of the flow of processes. So the solutions of d.velop accelerate processes, simplifies decisions and improve sustainably Competitiveness. The high quality of the projects resulting from the expertise of more than 300 employees of the d.velop Group (d.velop AG and d.velop competence center) as well as the approximately 150 affiliates in the d.velop competence network. That convinced so far about 680,000 users at more than 2,300 clients such as ESPRIT, Werder Bremen, Tupperware Germany, EMSA, HRS hotel reservation service, the city of Munich, the German health insurance fund, the Basler insurance, the universal-investment-Gesellschaft or the University Hospital Tubingen. Board of d.velop AG is Christoph Pliete. Think factory group Bernhard Duhr Pastorat 6 D-50354 Hurth phone: + 49 2233 6117-75 fax: + 49 2233 6117-71

Migration In The Background

Optimized client management at Loewe: efficient migration from Symantec LiveState delivery to the baramundi management suite lion manufactures and sells televisions, DVD recorders and Hi-Fi systems and complete home cinema systems. The manufacturer of entertainment electronics technological highlights include televisions with integrated hard disk recorder and the reception capability for digital television as well as extremely flat plasma and LCD TV. The revenue of the listed company which was founded in 1923 in Berlin 2007 amounted to around 370 million euros, half on international markets has been achieved. Lion, headquartered in Kronach, Bavaria, has about 1,000 employees. Like any modern company lion relies on an efficient IT infrastructure. The distribution and management of all software products of that are used in the company are among the main tasks of the IT administration. As new applications are installed old software to replace or the vault of company-specific applications based on new Requirements to complement. What is manually possible for smaller companies with several hundred PC workstations requires automated procedures to keep track and to accelerate the implementation.

Usually special client management solutions in companies to undertake this task. Necessary replacement of old client management solution in the IT Department of lion was the product for this purpose until end of 2007 iCommand ON technology in use. The acquisition by Symantec and the in the meantime no longer current state of the software at that time resulted in considering whether the product now at all still should be used under the name LiveState delivery on sale. After Symantec had acquired also the competitors of Altiris, the company announced that no further develop LiveState delivery. Thus, Windows Vista accounted for customers including the indispensable today, but in the long term, in particular compatibility with the Microsoft operating system. For Lion, the need arose thus for a new client management solution, which in addition to Microsoft Office also business standard software such as SAP or graphics programs, about Photoshop, should be managed.

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