IT Services Rarely

Study of ITSM Consulting AG: only for any third organization is an IT service continuity management when technical failures threaten the business processes, then the IT services are asked directly. But in the IT organizations this usually still lack a systematic continuity management. A survey of ITSM Consulting AG under more than 200 medium-sized and large companies in the German-speaking world comes to this conclusion. Only in every fifth case is a continuity management for IT services (ITSCM) that is integrated into the overall business continuity strategies. Another 17 percent but also arrangements have been created for extreme technology failures, there they are but isolated aligned on IT. By all other companies 22 percent have made at least some efforts towards continuity management, about twice as many were however largely idle, but apparently deliberately to live with the risk of inadequate IT services in critical failure situations.

In consequence, does this mean that the required level of IT services can be provided in large system failures or even disasters only in exceptional cases “, problematizes Siegfried Riedel, CEO of ITSM Consulting AG. The views of the specific instruments for an ITSCM that companies currently have shows no better picture. Although emergency manual are available at least 43 per cent, but only every third organization has the necessary policy for the IT service continuity management. There is even still more rarely a process manual, also again starting plans exist only at 31 percent. However, also long since not all companies belong to the confessing continuity management representatives. So are only 38 percent of believe that ITSCM elementary tasks include an IT organization.

Half as many are of the opposite opinion and currently only a secondary importance to speak the continuity management. But this should change in the future. Because almost every second respondent managers judge that this task in the future clearly gaining in relevance or she will become even essential. This assessment at least suggests a rethinking, the consultant Rahim sees light on the horizon. But at the same time restricting: today’s problems, the reference to a future risk management does not help also. As such, this topic must not eventually, but relatively short term and with specific target plans on the agenda. In his opinion the IT service continuity management suffers from the miscalculation, its introduction would lead to larger projects with investment costs. This is probably one of the reason that ITSCM still not has become in the width the self-image, suspected Riedel. The project cost is comparatively low in relation to the benefits, therefore budgetary aspects can not speak normally against a stronger commitment in the management of the continuity. “

Tags: , ,

Comments are closed.